The terms of using Kindly.

What this is

What Kindly AI gives you.

Kindly AI gives you practical marketing resources, and a place to keep the facts about your business so the AI you already pay for can work from them. These terms cover this website and what you can do with it. Using the site means you accept them.

You need to be old enough to agree to these terms where you live, and you should be using Kindly for a business you are entitled to act for.

Still being built

This is in development.

Three free starter kits work today. Home, the companion and the connected journey are still being built. Features will change, and some will be removed. If we change something you rely on, we will say so on the site.

What it costs

What you pay today.

The free starter kits cost nothing and open with your email address. A Kindly account costs nothing. Home and the journey being built around it are not for sale, and no price for them has been announced.

Kindly also keeps an older membership for its original skill collection. It is not open for purchase today. If it opens again, what it includes and what it costs are shown on the membership page before you buy, it is billed every month through Stripe, and you can cancel it yourself from the billing portal.

The free kits

What you may do with a kit.

The files inside a kit are released under the MIT license, and the license text travels inside every download. That license governs the copy you have: you may use it, change it and share it, including in your own work, as long as the copyright notice and the license text stay with it.

• A copy you have already downloaded stays yours under that license. We cannot and do not take it back, and changing how the kits are given out here changes nothing about a copy already in your hands.
• How you get a new copy from this website is a separate thing. Today we ask for your email address before the instructions, the worksheet and the download open. That is a rule about access through Kindly, not a term of the license, and we can change it.
• We may stop publishing a kit, or replace it with a newer version. Versions are dated, and the version you downloaded is the version you have.

Your account

What you write stays yours.

The facts you write about your business are your business’s facts, not ours. We do not sell them and we do not share them with advertisers. No other Kindly customer can see them.

You are responsible for what you put in. Do not put in passwords, payment card numbers, or private records belonging to your own customers. You can sign out at any time, and you can ask us to remove your account.

The AI guide

The guide can be wrong.

Parts of the setup can be run by an AI guide, and it is switched off by default. Three things to be clear about.

• It can be wrong. It suggests things from what you typed, and it does not check them. Nothing it suggests becomes part of your business knowledge until you review and approve it.
• It is limited. The conversation has length limits, and the guide has its own running costs that your own AI subscription does not pay for.
• It cannot act for you. It cannot browse the web, spend money, send anything, or change anything outside the conversation.

Acceptable use

What not to do here.

Please do not:

• put in anything you do not have the right to put in, including someone else’s personal records or confidential material;
• use Kindly to produce anything unlawful or deceptive, or aimed at harming a person;
• present a Kindly output as a professional opinion, whether legal, medical, financial or otherwise;
• try to reach another customer’s information, or work around the access rules;
• resell access to Kindly, or use automated means to bulk download material meant for one business;
• present Kindly as yours, or use our name in a way that suggests we endorse you.

What we do not promise

The honest limits.

We built Kindly to be useful and we mean it to work. We still cannot promise these things, and the service is provided as it is.

• Results. Nothing here promises more customers, more revenue, better rankings or any marketing outcome. That depends on your offer, your market and your effort.
• Accuracy. The guide, the methods and the examples can be wrong or incomplete. Review everything before you use it. Every example on this site is fictional and labeled, and none is a customer result.
• Uninterrupted service. Parts of Kindly depend on other companies. Things break and get fixed.
• Fitness for a particular purpose. Kindly is a starting point, not advice for your situation.

Changes

When these terms change.

If we change these terms we change the date at the top of this page, and for significant changes we say so on the site. If you keep using Kindly after that, you accept the change. If you would rather not, you can stop using Kindly and ask us to remove your account.